AltraDimension Technologies Pvt Ltd - Privacy Policy

This Privacy Policy describes how AltraDimension Technologies Pvt Ltd ("AltraDimension," "we," "our," or "us") collects, stores, uses, and discloses personal data of individuals ("you") who: (i) visit or interact with our websites ("Visitors"), available at [www.altradimension.com], or other platforms under our control (collectively, "Sites"); (ii) use our Altra app and services, including mobile and web-based applications (the "Users"); collectively referred to as the "Service."

This Privacy Policy explains:

• 1. Data Collection
• 2. Data Uses
• 3. Data Location and Retention
• 4. Data Sharing
• 5. Communications
• 6. Data Security
• 7. Data Subject Rights
• 8. Data Controller/Processor Roles
• 9. Additional Notices

We are committed to protecting your privacy and ensuring transparency in how we manage personal data. Please review this Privacy Policy carefully. If you do not agree with it, please discontinue using our Service.

1. Data Collection

We collect personal data in the following ways:

1.1 Information You Provide

Account Information: Name, email, phone number, organization details, and profile settings.

Billing Information: Payment details processed by third-party providers.

User Content: Messages, files, project data, and interactions within the app.

1.2 Data Collected Automatically

Device & Usage Data: IP addresses, browser type, operating system, and app usage analytics.

Log Data: Access times, pages visited, errors, and interactions with our Service.

1.3 Data from Third Parties

Integrated Services: Google, Microsoft outlook, and other platforms you connect.

2. How We Use Your Information

We use collected data to:

• Provide, operate, and improve our Services.
• Personalize user experience and enhance functionality.
• Facilitate team collaboration and communication.
• Enable automated Smart Goals tracking and AI-driven insights.
• Ensure security, prevent fraud, and comply with legal obligations.
• Conduct research, analytics, and improve product performance.

3. Data Location & Retention

Data Storage: We store and process data in secure cloud-based environments globally.

Retention Period: We retain personal data as long as necessary for business, legal, or compliance purposes.

Deletion Policy: Users may request data deletion via contact@altradimension.com.

4. Data Sharing

We do not sell personal data. We store data in cloud provided by service providers

Business Transfers: In case of mergers, acquisitions, or restructuring.

Legal Compliance: If required by law or government authorities.

With Consent: When explicitly authorized by users.

5. Communications

We may contact users regarding:

• Service Updates: Important changes or security notifications.
• Promotional Messages: Marketing emails, special offers, and newsletters (opt-out available).
• Customer Support: Responses to inquiries and technical issues.

6. Data Security

We implement industry-standard security measures to protect personal data, including encryption, access controls, and monitoring. However, no method is 100% secure, and users should exercise caution.

7. Your Rights & Choices

Users have the right to:

• Access, correct, or delete personal data.
• Restrict or object to data processing.
• Request data portability where applicable.

For requests, contact tech.support@altradimension.com.

8. Data Controller/Processor Roles

AltraDimension as Data Controller: We determine how user data is processed for our own operations.

AltraDimension as Data Processor: When processing Customer Data on behalf of businesses using our Service.

9. Additional Notices

International Transfers: Data may be processed in regions with different privacy laws.

Policy Updates: We may update this Privacy Policy periodically and notify users of significant changes.

Children's Privacy: Our Service is not intended for users under 10 years of age.